On a broader level, Drivedge provides quality services in the areas of ERP (Microsoft and Oracle), Technology Consulting, Managed Services and Engineering Services. Quality Processes are strictly followed in each of these areas to ensure standardization, efficiency and effectiveness of the solutions. Off shore delivery processes including development methodology plays important role in ensuring quality of deliverables.
Service Delivery Model
Consulting, Development & Implementation
ODC & Professional Services
Handholding & Support System
The process-model is flexible, adaptable, customizable and can be tailored to meet unique requirements of the customer. Our team’s expertise in business consulting combined with a mature service delivery model and strong partnerships, allows us to deliver effective solutions. Moreover, this can be done without any overheads. Building solutions on a pre-established framework available in the market or creating solutions from the scratch and defining the framework itself, we choose to do what is right for you.
We believe that following processes and having proper communication channels results in a more evolved, accurate and sustainable solution and establishes trust & accountability.
|Driveedge Project Manager||Weekly Status Report (Progress Review and Issue Resolution)||Report through E-mail and Tele-conference||Weekly|
|Driveedge Project Team||Progress Review/Issue Resolution/Query Resolution||E-mail and Tele-conference||Whenever needed (Daily/Weekly/etc.)|
|Driveedge Account/Driveedge Manager||Project Review/Engagement Review||Tele-Conference||Monthly|
|Steering Committe||Progress Review, direction and resolution of escalated issues||Meeting/ Tele-Conference||Quarterly|
|Activity||Level 1||Level 2|
|Escalation by Client||Driveedge Project Manager||Driveedge Account Manager|
|Escalation by Driveedge||Project Manager||Project Champion|
We believe in a proactive support mechanism and have set systems and processes in place that address issue resolution in the shortest possible time.
- Microsoft Dynamics – Axapta, Navision & CRM
- Oracle eBusiness Suite – MFG, Finance, HCM, SCM,CRM, BI Apps
- SQL Server, SRSS, SSIS & SSAS, Sharepoint,BizTalk, Oracle Developer Tools, OBIEE, Open Source Technologies
- Application & DBA Support, Offshore Development Center Setup, Professional Services, 24×7 Support