Drivedge
Services – Drivedge

Services

On a broader level, Drivedge provides quality services in the areas of ERP (Microsoft and Oracle), Technology Consulting, Managed Services and Engineering Services. Quality Processes are strictly followed in each of these areas to ensure standardization, efficiency and effectiveness of the solutions. Off shore delivery processes including development methodology plays important role in ensuring quality of deliverables.

Service Delivery Model

Technology ERP

ERP

tech-consult

Technology Consulting

manag-ser

Managed Services

Services

support

Consulting, Development & Implementation

service

ODC & Professional Services

Engagement Model

hand-holding-support

Handholding & Support System

Support

 

Process Flow

The process-model is flexible, adaptable, customizable and can be tailored to meet unique requirements of the customer. Our team’s expertise in business consulting combined with a mature service delivery model and strong partnerships, allows us to deliver effective solutions. Moreover, this can be done without any overheads. Building solutions on a pre-established framework available in the market or creating solutions from the scratch and defining the framework itself, we choose to do what is right for you.

Communication Model

We believe that following processes and having proper communication channels results in a more evolved, accurate and sustainable solution and establishes trust & accountability.

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Communication

Communication Plan

Parties Communicating Purpose Media Frequency
Driveedge Project Manager Weekly Status Report (Progress Review and Issue Resolution) Report through E-mail and Tele-conference Weekly
Driveedge Project Team Progress Review/Issue Resolution/Query Resolution E-mail and Tele-conference Whenever needed (Daily/Weekly/etc.)
Driveedge Account/Driveedge Manager Project Review/Engagement Review Tele-Conference Monthly
Steering Committe Progress Review, direction and resolution of escalated issues Meeting/ Tele-Conference Quarterly
Escalation Plan
Activity Level 1 Level 2
Escalation by Client Driveedge Project Manager Driveedge Account Manager
Escalation by Driveedge Project Manager Project Champion

 

Support Model

We believe in a proactive support mechanism and have set systems and processes in place that address issue resolution in the shortest possible time.

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Service Area

  • Microsoft Dynamics – Axapta, Navision & CRM
  • Oracle eBusiness Suite – MFG, Finance, HCM, SCM,CRM, BI Apps
  • SQL Server, SRSS, SSIS & SSAS, Sharepoint,BizTalk, Oracle Developer Tools, OBIEE, Open Source Technologies
  • Application & DBA Support, Offshore Development Center Setup, Professional Services, 24×7 Support
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